Chris & Greg's World of Customer Experience

technology, comedy, interviews · EN

What happens when two industry veterans with decades of "in the trenches" experience start venting about their own customer service stories? A podcast is born. Join Chris de Souza and Greg Thomas as they bridge the gap between the old-school contact centre and today’s tech-driven landscape. They’ve seen it all—from the first desk phones to the AI revolution—and they’re here to break down why the human element still matters in a world of algorithms. Part industry deep-dive, part relatable "ramblings" of two CX stalwarts, this series features expert guests, honest critiques, and a behind-the-curtain look at an industry that is often underestimated but affects us all. Hit subscribe and join the conversation. Because at the end of the day, we all just want a better experience.