The Governance Gap

business, marketing, news, technology · EN-US

Who has power in the brand-customer relationship and what happens when you redistribute it? The Governance Gap is the podcast that asks the question no one in business is asking yet. Every episode, host Alex sits down with founders, CEOs, and brand innovators across fashion, sport, food, tech, and the creator economy to explore what happens when brands stop talking at customers and start governing with them. This isn't another customer experience podcast. This isn't a growth hacking show. The Governance Gap is the only podcast exploring the structural shift from passive consumption to active customer governance where real people vote on real product decisions, co-create with the brands they love, and hold companies accountable through verified, transparent participation. What you'll learn: - How leading brands are turning customers into decision-making stakeholders - The frameworks behind successful co-creation: the Enga