Experience the Reformation with Lou Carbone

business · EN-US

Experience the Reformation is built around a simple but powerful idea: it’s time to reform the way we think about experience. Hosted by the Godfather of Experience Management, Lou Carbone (Founder and CEO of Experience Engineering), the show explores the movement beyond simply measuring what customers say and toward understanding how experiences are perceived, processed, remembered, and felt. Through conversations with industry leaders and thinkers, the show explores the future of experience, behavioral science, emotional resonance, AI, and the relationship between people and organizations.