Leapfrog CX Strategies

arts, technology, business · EN-US

It's time to Leapfrog CX. Join enterprise communications analyst and industry provocateur Dave Michels (Founder of TalkingPointz) as he cuts through the hype to find out what truly drives world-class Customer Experience (CX). In this candid, executive-level podcast series, Dave sits down with C-Level executives from leading CX vendors, cutting-edge implementors, and innovative enterprises. He doesn't just ask about the vision—he demands to know the reality. Every episode uncovers cost-effective, real-world strategies on how to deliver a compelling customer experience that also drives business results. • The Hard Questions: Dave asks the tough, no-BS questions about profitability, implementation pitfalls, and the real ROI of your CX technology stack. • Executive Insights: Hear directly from the leaders making the critical decisions in the CX space—learn what's working, what's failin